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6 Elm Avenue, Eastcote, Ruislip, Middlesex HA4 8PD

Covid-19 Update

Covid-19 Protocols

During the second lockdown phase, the practice will be focused on maintaining a safe and secure environment for all patients and team members. Therefore, we will be maintaining social distancing measures and adopting protocols to provide a staged approach to treatments. This will mean a reduction in the number of appointments we will be able to offer to all patients.

As a result, patients will need to be seen for an assessment first and, if appropriate, treatment to stabilise the problem will be carried out at the same appointment. However, if it is felt that much more time and more appropriate PPE (Personal Protective Equipment) will be required to undertake the treatment, a further appointment will be scheduled.

The protocols we have adopted will be sent to all patients by email in advance so that they become familiar with what we require.

Please read these carefully:

  • Complete online Covid-19 triage and update personal information (this will be sent to you by email)
  • Prior to arrival, ensure you have washed your hands and used the WC facilities at home as these will be restricted at the practice
  • Ensure you arrive with a face covering or mask
  • Please avoid bringing other people unless they are acting as a carer or guardian and keep possessions to a minimum
  • Please arrive 5 minutes before your appointment and press the buzzer located in the porch and wait for a response from the receptionist
  • The receptionist may ask you to wait in the car park and call you at the appropriate time
  • Once called, please use the hand gel in the porch to sanitise your hands and wait in the landing area upstairs where your temperature will be taken and you will be directed to the appropriate treatment room
  • If you are required to wait in the reception area, please use a face covering or mask at all times
  • After treatment, please go to the reception and your payment will be processed by a contactless method, if possible

We thank you for your patience during this difficult time and hope you and your loved ones remain safe.